FAQ

What is RussiaInside?
RussiaInside is box full of tradition and popular Russian candies and snacks directly to your doorstep every month to the plan you've selected. All products are carefully selected and tested. What's inside the box is always a secret, but you'll be pleasantly surprised when you get it. Each month the filling of the box changes
How can I reduce the box cost?
If you choose a plan for a longer period, you can save up to 170$ per year.
Can I order one-time box?
Yes, you can.You'll get this box once and see whether you like it. After that you will be able to subscribe for several months depending on the plan 3, 6 or 12 months.
Can I buy a subscription as a gift?
Yes, you can order a subscription as a gift for your friends, colleagues and relatives. To do this, you must enter the name of the recipient and the delivery address when placing the order. You can write your wish to a friend by writing a comment to the order or you can use our text. We will send you a nice card with a wish to your friend. Example text:

"Dear Jon *, you received this box from Russia as a gift from Alice * every month for the next six months you will receive a box and learn about Russian culture and traditions." To learn more about the project or reciprocate Alice *, visit myrussianbox.com. "

* The names of the recipient of the gift and the client are indicated.

When you buy a subscription for a gift, every month you will pay for the gift package, and your recipient will receive the box monthly until you cancel it.

Can I have more than one subscription?
Yes, you can. You can have as many box as you want. Just add the correct number of boxes to the cart.
How can I know what would be in boxes?
You can find out what was in the previous boxes from the reviews. What will be next month is a secret.
What if I have food allergies?
Contact us at info@russia-inside.com and let us know what kind of allergy you have. If it will be necessary, we will change box composition personally for you. There is complete product contentof every food item in English.


All snacks and items are free of damage and breakage when the order is shipped from our warehouse. Although our products are packaged very carefully, damages may occur in transit or products may not reach their final destination. If your order arrives broken or damaged, please reach out to our Customer Support at info@russia-inside.com within 7 days of receipt and provide photos of the items as proof. After determining if the package was damaged in route, we will issue a store credit/refund or reship accordingly.
No refunds can be issued if a wrong address is provided when placing the order.
Please double-check your delivery address to avoid the mistakes. We promise to return you the money if you have provided the correct address but the box still didn't arrive to the proper post office within 6 weeks.

Return / Refund Policy
Where do you ship?
We ship all around the world. If your country is not on the delivery list, please contact us by email: info@russia-inside.com
How much is shipping?
Shipping is 55$ worldwide.
When will you ship my parcel?
The dispatch of the 1 box will be given within 3 days. Orders placed on weekends ship on Mondays! If you have a subscription, the box is sent on the same day every month. Then we email you a tracking number to monitor the status of delivery.
How can I report any issue with my order?
Please, contact us at info@russia-inside.com if you have any questions about your order. We'll respond quicker if you include your order number and your e-mail address in the email for our reference. We estimate the boxes to arrive within 1-4 weeks after the ship date depending on your location.
If you haven't received your box by the expected arrival time, we suggest you to wait until 6 weeks before submitting any inquiries.

What if I made a mistake in the address?
If you made a mistake or need to change the shipping address for your remaining boxes per your most recent renewal, please e-mail us at info@russiainside.com before the box is shipped.
How can I contact you?
You can contact us on any matter anytime at info@russia-inside.com.
How to pay?
The payment is made via the well-known and secure PayPal service.

Privacy. We guarantee that any information provided to us will not be sold, traded or disclosed to any other source. The details gathered are limited to your name, shipping/billing addresses, email address and phone number. This information is required by the major credit card companies and the shipping companies to process your order and help us in serving you better.

Can I cancel a subscription?

Yes, you can. To do this, contact us using the button FEEDBACK. Subscription cancellation needs to be made prior to your next renewal date. For the 3-month and 6-month and 12-month plans, it would be on the 15th of the first month after your plan's months have concluded. You will be sent any remaining boxes per your most recent renewal but will not be charged again moving forward. you will receive a confirmation of the cancellation via email shortly after completing the cancellation process. If you want to stop the delivery of boxes and return some of the funds, payment is made at the rate of $ 44 per box.

Privacy Policy
What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience. Your information helps us to better respond to your individual needs.
• To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions.
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site features.
• To send periodic emails.
• The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
• How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Russian Act on Protection of Personal Information
Because we value your privacy we have taken the necessary precautions to be in compliance with the Russian Act on Protection of Personal Information. We therefore will not distribute your personal information to outside parties without your consent.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://russia-inside.com. By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

RussiaInside
info@russia-inside.com

Terms of service
By using, accessing, or purchasing from this website ("Site"), which is owned and operated by RussiaInside Ltd. (herein referred to as "RussiaInside"), you acknowledge that you have read, understood, and agree to the following Terms of Service ("Terms" or "Agreement"). If, at any time, you do not agree to these Terms, please do not use this Site. RussiaInside reserves the right to revise these Terms at any time by updating this posting. Please read and review these Terms periodically. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser. We reserve the right to revise the products and services available on the Site and to impose rules for and limits on use of the Site or to restrict your access to part, or all, of the Site without notice. We reserve the right to revoke your access at any time for any reason, including as a result of a violation of these Terms, without notice. RussiaInside reserves the right to change these Terms of use at any time without notice. By accessing or using any part of the Site, you accept these Terms, without limitation or qualification. You may not use any portion of the Site if you do not agree with all of the Terms. Price information found on this site is subject to change without notice. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.
REGISTRATION AND MEMBERSHIP
Monthly boxes for RussiaInside and other subscription boxes offered from time to time are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. You can cancel your membership anytime without charge by contacting with us for email.
YOUR SUBSCRIPTION CONTRACT
By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. To cancel your subscription at any time, you must email support at info@russia-inside.com at least 10th day of the following month. If you cancel your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. Subscription reactivation will automatically generate an invoice for new order under your current plan for the current order period. RussiaInside reserves the right to change the plan and price of the services with or without advanced notice to subscribers. We also reserve the right to revoke your subscription at any time. Returns with the request of a refund will be refunded the paid for subscription cost minus the shipping and is at the discretion of customer support. Membership is void where prohibited by law.
PRODUCT INFORMATION; LIMITATION ON QUANTITIES
Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
RISK OF LOSS
Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 60 days of shipping to qualify for a replacement or refund based on product availability. If the product is available, a replacement will be shipped and a refund will not be issued or considered. Damaged items must be reported and include a photo in the ticket submission. Damaged items will be reviewed by the support agent and a replacement will be issued only for damaged products and does not cover or include packaging of said item. Blemishes to packaging will not be considered as part of a damaged item. All refunds will be at the discretion of customer support.
COPYRIGHT
The technology underlying, and the entire content included in, the Site, including but not limited to text, graphics or code is copyrighted as a collective work under Russia and other copyright laws, and is the property of RussiaInside and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to RussiaInside. Copyright 2017 RussiaInside. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on this Site to be 100% accurate.
TRADEMARKS
All trademarks, service marks, and trade names of RussiaInside on the Site are trademarks or registered trademarks of RussiaInside, or of their respective owners.
USER GENERATED CONTENT
By sharing, submitting and uploading any of your data including but not limited to photographs, images, video, music, art, or comments, you grant RussiaInside a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative works of, display and perform your user data in any legal manner for the benefit of RussiaInside. You acknowledge and agree that you are solely responsible for all the user data that you make available through RussiaInside. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents and releases necessary to grant RussiaInside the required rights to disseminate any user data, (2) neither your data nor your posting, uploading, publication, submission or transmittal of this data or RussiaInside use of your uploaded data (or any portion thereof) on, through or by the means of RussiaInside will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation.
WARRANTY DISCLAIMER
Except as otherwise specifically provided, the site and the products offered on the site are provided on as "as is" and "as available" basis without warranties or any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, RussiaInside disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. RussiaInside does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free or viruses or other harmful components. RussiaInside does not make any warrantees or representations regarding the use of the materials on the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Applicable Law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Neither RussiaInside nor its celebrity spokespersons shall be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site or materials on or provided through the site, even if RussiaInside has been advised of the possibility of such damages. In no event will RussiaInside's liability to you exceed the amounts that you paid to RussiaInside in connection with your RussiaInside membership. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, RussiaInside shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. RussiaInside shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, RussiaInside shall immediately issue a credit to your credit card account in the amount of the charge. RussiaInside has no liability for injury or damage caused by products within the box. Such liability is the sole responsibility of the product brand or manufacturer. These Terms are applicable to you upon your accessing the Site. These Terms, or any part of them, may be modified or terminated by RussiaInside without notice at any time, for any reason. RussiaInside reserves the right to limit discount codes to one per customer in its sole discretion. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall in all events survive any termination of these Terms and your use of the Site.
TAXES
Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states and other territories where the goods sold over the internet are taxable. RussiaInside is not responsible for import tax, custom tax, and other taxes charged by the local authority.
INTERNATIONAL USE
We control and operate the Site from Russia. We make no representation that materials on the Site are appropriate or available for use outside Russia. If you choose to access this Site from outside Russia, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. All pricing is in United State dollars. Any subscriptions under an incorrect plan will be canceled and any applicable charges refunded without notice to the subscriber.
NOTICE
RussiaInside may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable method.
USE OF SITE
Use of the Site for any illegal or unauthorized purpose is strictly prohibited.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless RussiaInside, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.
DISCOUNT CODES
Except as may be explicitly permitted through this site, you agree not to sell, license, rent, lease, modify, distribute, copy, reproduce, publicly display, publish, transfer, edit, catalogue, aggregate, or create derivative works from discount codes received on or from this site.
PRIVACY
Registration data and certain other information about you are subject to our Privacy Policy. You understand that the technical processing and transmission of this Site may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
THIRD-PARTY LINKS
In an attempt to provide increased value to our visitors, RussiaInside may link to sites operated by third parties. However, RussiaInside has no control over these linked sites, all of which have separate privacy and data collection practices, independent of RussiaInside. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, RussiaInside seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work).
MISCELLANEOUS

These Terms constitute the entire agreement between you and RussiaInside with regard to your use of the Site. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. RussiaInside may assign its rights and duties under this Agreement to any party at any time without notice to you.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Russia, without givingeffect to any principles of conflicts of law.
CONTACT INFORMATION
If you have any questions about this Agreement, please contact us using the information below.
Feedback Form
we will reply you within 24 hours
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